Refund policy

Returns, Refunds, and Exchanges

1. Introduction

Welcome to Party Plush Trading FZ-LLC! 🎈🎉 We strive to ensure that every customer has a fantastic experience with our products. If you're not completely satisfied with your purchase, we're here to help! Please review our return, refund, and exchange policies below.

2. Return Policy

Return Window

We want you to be completely satisfied with your purchase. If you are not happy with your order, we are pleased to offer a refund or exchange. Refunds will be processed through the original method of payment.

  • Notification Period: You must notify us within 3 days of receiving your order to initiate a return.
  • Return Period: Once approved, you can return the item(s) within 7 days of receipt for a refund (less any applicable packing and delivery costs).
  • Exclusions: This policy does not apply to personalized or custom-made items.

Before sending items back, please contact us with your order number and the reason for the return. Ensure you retain copies of your transaction records for your reference.

We cannot accept liability for goods lost or damaged during return shipping. 

This policy does not affect your statutory rights.

Conditions for Returns

To qualify for a return, items must:

  • Be in new condition (unopened, unworn, and in the original packaging).
  • Include all original labels and tags.
  • Be accompanied by the receipt or proof of purchase.

3. Refunds

Refund Method

Refunds will be processed using the original method of payment. 💳

Processing Time

Once we receive your returned item(s), please allow 10-15 business days for processing and issuing your refund. Depending on your bank, it may take an additional 2-15 business days for the refund to appear in your account. ⏳

4. Exchanges

We currently do not process direct exchanges. Instead, you can:

  1. Return the item for a full refund.
  2. Place a new order for the desired item. 🔄

5. Cancellations

You can cancel your order if it has not yet been shipped. If the order has already been shipped, you'll need to initiate a return once you receive the item. 📦❌

6. Shipping Costs & Restocking Fees

Return Shipping Costs

  • Defective/Damaged Items: Return shipping is free, and we provide a prepaid label. 🚚❤️
  • Customer Remorse: Free return label provided, but a restocking fee of AED 50 applies unless the return is due to a defective product or an error on our part. 💸

Restocking Fees

A restocking fee of AED 50 may apply unless the return is due to a defective product or an error on our part.

7. Damaged or Defective Items

Reporting Damages

If you receive a damaged or defective item, please:

  1. Contact us within 48 hours of delivery.
  2. Provide photographs of the damage or defect.

Resolution Options

We will either:

  • Replace the item at no additional cost.
  • Issue a refund for the defective item.

8. Return Procedures

How to Initiate a Return

  1. Contact us via the method that is most convenient for you through our Contact Page.
  2. Provide your order details and reason for return.
  3. Follow the instructions provided by our Customer Support Team.

Return Shipping

  • For defective items, a prepaid shipping label will be provided for your return.
  • For other returns, we provide a prepaid shipping label, but customers are responsible for the AED 50 restocking fee.

9. Legal Compliance

Our policies comply with the UAE Federal Law No. 15 of 2020 on Consumer Protection. These policies do not affect your statutory rights. 📜✅

10. Consumer Rights

Need help or have any concerns with any of our party items or costumes? Please don’t hesitate to contact our friendly customer service team, and they will gladly assist you.

For more information on consumer rights, visit www.consumerrights.ae or call Ahlan Dubai on +971 600 545 555.

11. Contact Information

If you have any questions or need further assistance, feel free to reach out to us through any of the convenient methods available on our Contact Page. 📝
We're always here to help you! Choose the method that works best for you, and we'll respond promptly to ensure your satisfaction. 💖🙏😊